Sichuan Epo Trading Co., Ltd. (“Company”, “we”, “us”, or “our”) is committed to providing high-quality digital photography materials and wallpaper package downloads. This Return & Refund Policy explains the terms under which returns, refunds, and cancellations may be handled when using our website.
By purchasing or downloading any content from our website, you agree to this policy.
1. Company Information
Sichuan Epo Trading Co., Ltd.
29th Floor, Tower, No. 51 North Section of Shanda Avenue
Guanghan City, Deyang, Sichuan Province
People’s Republic of China
2. Nature of Products
Our website provides digital products only, including but not limited to:
- Photography materials
- Wallpaper packages
- Downloadable digital files
All products are delivered electronically and are accessible immediately after purchase or authorization.
3. General Refund Policy
Due to the nature of digital goods, all sales are generally final and non-refundable once the download has been completed or access has been granted.
We do not accept returns of digital products once they have been delivered.
4. Eligible Refund Situations
Refunds may only be considered under the following circumstances:
- The file is corrupted or cannot be opened
- The download link is invalid or inaccessible
- The purchased product was not delivered due to a technical error on our system
- Duplicate charges occurred due to payment processing errors
- The product received is significantly different from the description due to our fault
All refund requests are subject to verification and approval.
5. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after purchase
- Accidental purchase
- Incompatibility with user’s device or software
- Failure to download due to user-side network or device issues
- Dissatisfaction with style, design, or content after access is granted
- Use, duplication, or partial download of files
6. Refund Request Procedure
To request a refund, users must contact us with the following information:
- Order number or transaction ID
- Email used for purchase
- Description of the issue
- Screenshots or proof of the problem (if applicable)
All refund requests must be submitted within a reasonable time after purchase.
We will review your request and respond as soon as possible.
7. Processing of Approved Refunds
If a refund is approved:
- Refunds will be processed using the original payment method
- Processing time may vary depending on the payment provider
- Partial refunds may be issued where applicable
8. Exchange Policy
As all products are digital, we do not offer direct product exchanges. However, if a technical issue is confirmed, we may provide:
- Replacement download links
- Corrected file versions
- Alternative versions of the same product (if available)
9. Chargebacks and Disputes
We encourage users to contact us directly before initiating any chargeback or payment dispute. Unauthorized chargebacks may result in account suspension or restriction of access to our services.
10. Intellectual Property
All digital content provided through our website remains the intellectual property of Sichuan Epo Trading Co., Ltd. or its licensors. Purchase of any product grants a limited, non-transferable license for personal use only unless otherwise stated.
Unauthorized distribution, resale, or redistribution is strictly prohibited.
11. Policy Updates
We reserve the right to modify or update this Return & Refund Policy at any time. Changes will take effect immediately upon posting on the website. Continued use of the website indicates acceptance of the updated policy.
12. Contact Information
Sichuan Epo Trading Co., Ltd.
29th Floor, Tower, No. 51 North Section of Shanda Avenue
Guanghan City, Deyang, Sichuan Province
People’s Republic of China